Debt Collection and Management Services

Has unpaid customer debt negatively impacted your cash flow? EFF helps businesses globally recover past-due B2B invoices through customised debt collection strategies. 

Our financially experienced team combines expertise and tenacity to secure overdue payments while preserving customer relationships.

 

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Trusted Specialists in Debt Recovery

At EFF, efficient and ethical debt collection is our specialty. For over 15 years, our professional team has provided custom debt recovery solutions enabling businesses of all sizes and sectors globally to improve financial stability.

Our multilingual debt collectors and recovery agents successfully collect owed payments through:

  • Custom drafting and sending demand letters requesting payment – We tailor the tone and content of letters to each customer situation to increase effectiveness. Letters outline the overdue amount and request immediate payment or contact to resolve.
  • Systematic yet empathetic follow-up across multiple channels – Our follow-up includes customised reminders via calls, emails, letters, and texts. We aim to collect while understanding debtor challenges.
  • Leveraging financial data for insight into the debtor’s situation – By reviewing your records and conducting credit checks, we gain visibility into the debtor’s financial standing and ability to pay. This enables practical repayment plans.
  • Negotiating flexible repayment plans tailored to the debtor’s means – Based on our financial analysis, we structure reasonable payment plans aligned to the debtor’s current situation and means. This facilitates ongoing relationships.
  • Avoiding unnecessary legal action to maintain customer relationships – We pursue amicable resolution of debts to protect business relationships unless mandated by the client. Legal action is a last resort.
  • Continuous monitoring and detailed reporting on debtor accounts – We provide real-time visibility into debtor accounts and activity through digital dashboards and frequent reports with collection status.
  • Reviewing your credit management processes to minimise future bad debt – Our experts examine your credit policies and procedures to identify enhancements that can prevent recurring delinquent accounts.

EFF achieves high recovery rates by leveraging financial experience to create customised debt collection strategies aligned to each unique situation. We become your ally in efficient, ethical B2B debt recovery.

 

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Full Debt Management for Improved Cash Flow

Why Work with EFF for Debt Collection?

At EFF, over 15 years of experience successfully recovering unpaid B2B debt globally means we understand the cultural nuances, languages, and regulatory landscapes that enable effective collection across jurisdictions. Our multilingual teams allow seamless collaboration with international clients to customise strategies aligned with protecting customer relationships in respective markets.

We eschew contingency fee models to provide fixed pricing clarity upfront, eliminating surprises down the line. Comprehensive plans developed in partnership put your debt recovery goals first. Our high recovery rates across diverse sectors also testify to real-world results secured for clients through tenacity, flexibility and transparency.

Whilst recovering unpaid dues, we recognise that today’s debtors represent tomorrow’s repeat customers. By prioritising relationships despite temporary non-payment challenges faced by customers, our collaborations with you strengthen long-term revenue streams.

At EFF, our customer-centric approach is the catalyst driving industry-leading debt recovery outcomes across the globe. We invite you to explore how our expertise can secure you higher balances owed while nurturing the goodwill underpinning sustainable success. Contact us today to evaluate customised solutions matching your unique business needs.

 

Frequently Asked Questions about Debt Collection and Management

EFF makes debt collection efficient and seamless through:

  1. Evaluating all outstanding debts and prioritising collection strategy
  2. Customising persuasive demand letters requesting payment
  3. Systematic yet empathetic follow-up across multiple channels
  4. Securing repayment commitment from delinquent customers
  5. Structuring flexible, manageable payment plans
  6. Monitoring payments until all debts are settled
  7. Providing ongoing customer account oversight

    Leverage our financial expertise for optimal debt recovery and improved cash flow.

We prioritise collection actions based on the age of debts, size of balances due, and likelihood of voluntary repayment. We promptly act on past-due invoices to maximise recovery probability.

We use customised letters, emails, phone calls, texts, and other channels to securely yet persistently contact debtors. Our approach combines financial experience with empathy.

We thoroughly investigate any customer payment disputes and aim to reach equitable solutions satisfactory to both parties. Maintaining positive ongoing relationships is always our priority.

Contact us today to discuss maximising your debt recovery while protecting customer relationships. Our experts are ready to help create your path to financial stability.